Refund policy

You may request a return within 30 days of receiving your order.

Where the statutory right of withdrawal applies, consumers may withdraw from an online purchase within 14 days of delivery without giving a reason. Eurodecants extends the return-request period to 30 days, subject to the eligibility conditions below. This additional return period does not limit your statutory consumer rights.

To qualify for a return under our 30-day return policy, the item must meet the following conditions:

• The item is in its original condition.
• The item is unused and has not been sprayed.
• All labels are still attached and undamaged.
• The item is returned in its original packaging.
• The item is packaged securely for the return journey.
• You provide the relevant order number.

1. Email info@eurodecants.com within 30 days of receiving your order.
2. Include your order number and identify the item or items you wish to return.
3. Wait for our return confirmation and instructions.
4. Send the return within 14 days after registering it with us.

For standard returns, including change-of-mind returns, the return shipping costs are the customer’s responsibility.

Returns can usually be sent as a mailbox parcel when they are packaged securely and meet the carrier’s size requirements. We strongly recommend using a tracked shipping method, as the return remains your responsibility until it has been delivered to us.

Return address
Eurodecants
Arnoudstraat 28
5993 CS Maasbree
The Netherlands

Once your return has arrived, we will inspect it and notify you whether the refund has been approved. Approved refunds are issued to the original payment method.

Where the statutory right of withdrawal applies, the refund will be made without undue delay and no later than 14 days after you notify us of your withdrawal. We may withhold the refund until we have received the returned goods or you have provided evidence that they were sent back, whichever occurs first.

Your bank or payment provider may require additional time to display the refund after it has been issued by Eurodecants.

Please inspect your order as soon as it arrives. Contact info@eurodecants.com as soon as possible if an item is:

• Damaged or leaking
• Defective
• Different from the item ordered
• Missing from the order

Include your order number, a short description of the issue and clear photos of the item, its original packaging and the shipping package. Please keep the item and all packaging until we have reviewed the issue. We will arrange an appropriate replacement or refund.

If you wish to cancel or change an order before dispatch, contact us as soon as possible at info@eurodecants.com. We will do our best to accommodate your request if processing has not been completed.

Once an order has been dispatched, it can no longer be stopped and the normal return procedure applies. Where applicable, you may also exercise your statutory right of withdrawal using the cancellation or withdrawal button available on our website.